Eigentlich sehr löblich, dass Thomas Cook  alle Kundenbriefe aufhebt, sammelt und zur Verbesserung des Service einsetzt. Manchmal gibt es aber auch Kunden, die den Schuss absolut nicht gehört haben und eine Frechheit an den Tag legen, wie man sie so gar nicht kennt. Die da wären:

“On my holiday to Goa in India , I was disgusted to find that almost every restaurant served curry. I don’t like spicy food.”

“We booked an excursion to a water park but no-one told us we had to bring our own swimsuits and towels. We assumed it would be included in the price.”

“The beach was too sandy. We had to clean everything when we returned to our room.”

“We found the sand was not like the sand in the brochure. Your brochure shows the sand as white but it was more yellow.”

“No one told us there would be fish in the water. The children were scared.”

“We went on holiday to Spain and had a problem with the taxi drivers as they were all Spanish.”

“It took us nine hours to fly home from Jamaica to England. It took the Americans only three hours to get home. This seems unfair.”

“I was bitten by a mosquito. The brochure did not mention mosquitoes.”

“The brochure stated: ‘No hairdressers at the accommodation.’ We’re trainee hairdressers — will we be OK staying there?”

“We bought ‘Ray-Ban’ sunglasses for five euros (£3.50) from a street trader, only to find out they were fake.”

“My fiancé and I booked a twin-bedded room but we were placed in a double-bedded room. We now hold you responsible for the fact that I find myself pregnant. This would not have happened if you had put us in the room that we booked.”

A woman threatened to call police after claiming that she’d been locked in by staff. When in fact, she had mistaken the “do not disturb” sign on the back of the door as a warning to remain in the room.

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